Privacy Notice

Last updated: 12 October 2026

Who we are

LiftReport is run by James Clevely, a sole trader in the United Kingdom, who is the data controller for personal data processed through LiftReport. Contact: clevelyjames53@gmail.com.

What we collect and why

• Account details (name, email, password, company) — to create and run your account. Basis: contract.
• Job content (customers, sites, lifts, notes, photos, voice recordings, reports) — to provide the service, including AI report drafting. Basis: contract.
• Support messages and feedback — to help you and improve the product. Basis: legitimate interests.
• Usage and device data (IP address, browser, activity logs) — for security, fraud prevention and reliability. Basis: legitimate interests.
• Records we must keep — to meet legal obligations. Basis: legal obligation.

Who we share it with

• Service providers who host the app, store files and run AI processing for us.
• Paddle, our Merchant of Record, for sales, subscriptions, payments, tax and invoicing.
• Professional advisers (legal, accounting).
• Authorities where required by law.

International transfers

Some providers may process data outside the UK/EEA. Where they do, we rely on adequacy decisions or Standard Contractual Clauses (including the UK addendum).

How long we keep it

We keep account and job data while your subscription is active and for up to 30 days after it ends, unless law requires longer (e.g. financial records). After that it is deleted or anonymised.

Your rights

Under UK GDPR you can ask to access, correct, erase, restrict or port your data, object to processing, and withdraw consent. Email clevelyjames53@gmail.com; we respond within one month. You can complain to the Information Commissioner's Office (ico.org.uk).

Security

We use encryption in transit, access controls and per-company data separation to protect your data.

Cookies

We only use essential cookies and browser storage needed to keep you signed in. We don't use advertising cookies. You can clear them in your browser settings, but you'll be signed out.